REFUNDS & RETURNS

We want you to love your Dollie purchase. 💕

If something isn't right, we're here to help.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective or you receive the wrong item, please contact us within 7 days of delivery.

Please email us with:

• Your order number
• A description of the issue
• Clear photos or a video showing the problem
• Photos of the packaging where applicable

Once we've reviewed your request, we'll let you know the next steps.

Depending on the circumstances, we may offer a replacement, repair, refund or another appropriate solution.

CHANGE OF MIND

If you've simply changed your mind about your purchase, please contact us as soon as possible.

Returns for change-of-mind purchases are subject to the applicable requirements of South African consumer law and our return conditions. Items must generally be unused, undamaged and in their original packaging.

Certain products may not be eligible for return where applicable, including items that cannot reasonably be returned for health, hygiene or other legal reasons.

REFUNDS

Where a refund is approved, it will be processed to the original payment method where reasonably possible.

Please allow your payment provider and bank additional time to reflect the refund in your account.

SALE ITEMS

Sale or promotional items may be subject to specific return conditions. Nothing in this policy limits any rights you may have under applicable South African consumer law.

IMPORTANT

Please do not send an item back before contacting us.

Unauthorised returns may delay the processing of your request.